Shipping Policy

General: All orders are subject to stock availability. If we cannot fulfill every item, we will ship the available products and contact you to either wait for backordered items or receive a refund. Our policy complies with India’s Consumer Protection (E‑Commerce) Rules, which require clear disclosure of return and refund terms before purchase.

Shipping Costs: Shipping charges are calculated at checkout based on the package’s weight, dimensions, and destination. The quoted shipping fee is final and is collected with your order.

Returns and Refunds: We honor refunds or replacements for wrong, defective, or damaged items. To claim a refund or exchange, please adhere to the following:

• Reporting period: Report any delivery issues immediately. Damage or missing items must be reported within 2 days of delivery, and incorrect or wrong items within 7 days.
• Condition: Returned items must be unused and in the same condition and packaging in which you received them. Do not return consumable or opened food items, except when defective.
• Unboxing video: Provide an unboxing video clearly showing the shipment’s airway bill (AWB) and contents (with no edits) to process a claim.
• Process: Once we receive and verify the return, refunds (minus original shipping if any) or store credit will be issued within 6–7 working days. Valid warranty claims (within 90 days of receipt) are processed within 7 days; you may choose a refund to your payment method, store credit, or a replacement (if in stock). For change-of-mind returns, items must be returned unused, in original packaging, and at your expense; refunds are given as store credit.

“We accept returns within [X] days of delivery… To qualify, products must be unused, in original packaging, with tags and invoice intact.”

Delivery Terms:

• Transit Time (Domestic): Delivery typically takes 2–7 business days.
• Transit Time (International): 4–22 days (varies by courier and destination).
• Dispatch: Orders are usually dispatched within 1–2 business days (Mon–Fri, excluding holidays).
• Address Changes: You may change the delivery address any time before dispatch.
• P.O. Boxes: We ship to P.O. boxes via India Post only; most couriers cannot deliver to PO boxes.
• Military/FPO/APO Addresses: We can ship to Indian military addresses (APO/FPO) via India Post; courier services generally cannot serve these locations.
• Out-of-Stock Items: If an item is out of stock, we will ship the in-stock portion immediately and send the rest when available.
• Delivery Delays: Delivery dates are estimates and not guaranteed. Delays can occur due to factors beyond our control (courier issues, weather, strikes, etc.). We do not offer compensation for late deliveries.

“Orders… will ship via UPS Ground Service for arrival in 1–5 business days, subject to stock availability.”
“As a result, no compensation for late delivery is payable.”

Tracking Notifications: Once your order ships, we will email you a tracking number. You can track the shipment via the courier’s tracking portal or our website to follow its progress.

Parcels Damaged in Transit: If your parcel arrives damaged, please refuse delivery and immediately contact us. If damage is noted after you receive it, email customer service (with photos) within 2 days of delivery. We will initiate a courier claim and arrange a replacement or refund once the claim is resolved.

Duties & Taxes:

• Domestic Orders: Prices include applicable GST. No extra sales tax or handling fee will be charged at delivery.
• International Orders: Any customs duties or taxes will be prepaid by us; you will not pay additional charges on delivery.

Cancellations: You may cancel your order at any time before it is dispatched. Once the order has shipped, it must be returned under the terms above.

“You may cancel your order before it has been processed or dispatched. Once the order has been shipped, our Return & Exchange Policy will apply.”

Insurance: Shipments are insured up to the carrier’s liability limits. If a package is lost or damaged in transit, we will process a refund or send a replacement after the courier’s investigation is complete.

• Parcel Lost: If a package is confirmed lost by the courier, we will issue a refund or replacement (as per your choice).
• Parcel Damaged: If a parcel is deemed damaged in transit, we will similarly refund or replace the item after the claim is processed.

Delivery Disclaimer: Estimated delivery timelines are based on average transit times and are for guidance only. Factors like high order volumes, natural disasters, or regulatory inspections can cause delays. We rely on third-party couriers and cannot guarantee exact delivery dates. We will, however, work with the courier to resolve any issues that arise.

Customer Service: For any questions or issues, please contact our customer support at care@dugaroverseas.com

Non-Delivery Reports: If your tracking shows Delivered but you have not received the order, contact us within 2 days of the expected delivery date. After this period, our courier partner may not accept complaints, so timely notification is essential.

Cash-on-Delivery (COD) Orders: COD orders cannot be refunded. If there is an issue with a COD order (wrong/damaged item), we offer an exchange only. If you cancel a COD order and the courier still attempts delivery, please refuse the package—no refund will be issued for such orders.

“COD orders are not eligible for refund once returned.”

Summary: By placing an order, you agree to these shipping, return, and refund terms. We recommend reviewing this policy before completing your purchase. Thank you for shopping with us!

Sources: Our policy aligns with best practices and legal requirements (Consumer Protection Rules), and incorporates standard industry clauses as illustrated by other e-commerce policies.

Last update: 21-08-2026