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Refund & Returns Policy

We comply with India’s Consumer Protection (E-Commerce) Rules, 2020, which require sellers to accept returns and issue refunds for defective or incorrect products. Accordingly, our policy provides refunds or replacements only in the following cases:

  • Damaged or Defective Items: If a product is damaged during transit or is defective upon delivery, you may request a refund or replacement. Report any damage or defect within 2 days of delivery. (Note: this includes cases where the tracking shows “delivered” but you did not actually receive the order.)
  • Wrong or Incomplete Items: If you receive an item that does not match what you ordered (wrong product, missing items, incorrect size/variant, etc.), you may request a refund or replacement. Report any such issue within 7 days of delivery.
  • Intact Condition: To be eligible, the product must be unused and in the same condition you received it (with original packaging and seals intact, unless the item itself is damaged). We reserve the right to refuse a return if the item has been opened, used, or repackaged in any way.

How to Claim a Refund or Replacement

  1. Document the Package: Record an unboxing video of the entire delivery. The video should clearly show the courier’s AWB (Air Waybill) label and all items in the package, and must not be edited or cut. (We recommend also taking photos of the package and products.)
  2. Contact Customer Support: Submit your refund/replacement request by contacting our customer service within the required timeframe (2 days for damage/not-received issues, 7 days for wrong items). Provide your order number and attach the unboxing video and any photos as evidence.
  3. Submit Necessary Details: In your request, explain the issue (e.g. “chocolate melted” or “wrong item delivered”) and include any other requested information. Once we receive all required evidence, we will verify the claim as quickly as possible.

Refund Processing

Once your claim is approved, we will process the refund or send a replacement promptly. (Per regulatory guidelines, refunds are handled promptly.) In practice, approved refunds typically take 6–7 working days to reflect in your account, depending on the payment method. We appreciate your patience; if you have any concerns during this period, please contact us with your order details.

Exclusions and Other Conditions

  • Late Delivery: We do not offer refunds or compensation for delivery delays, as these are usually beyond our control. Our logistics partners provide tracking information, and you may contact us for updates, but a late delivery alone does not qualify for a refund.
  • Lost/Damaged in Transit or RTO: If a shipment is confirmed lost in transit, or returned to sender (RTO) by the courier, we will refund your order or arrange a resend. Similarly, if the order arrives damaged (as noted above), a refund or replacement applies.
  • Cash on Delivery (COD) Orders: COD orders are final sale and not eligible for refunds. If you cancel a COD order but the delivery is attempted or completed anyway, please refuse the delivery. We cannot issue a refund for any COD order once delivered, since no payment was collected electronically.
  • Change-of-Mind Returns: Because our products are perishable food items, we cannot accept returns for reasons other than those listed above (damage, defect, or wrong item). We do not provide refunds for simply changing your mind after purchase or for receiving a product you no longer want.
  • Replacement Policy: If you prefer a replacement instead of a refund, we will exchange the item only in cases of damage, defect, or wrong item. Replacements are not offered for late shipments, wrong size/fit (in cases of food this is unlikely), or any change-of-mind scenario.
  • Item Condition: Any item returned to us (for replacement) must arrive unused and in its original packaging, unless it is being returned because it was already damaged. We will inspect returned items; failure to meet the above conditions may result in refusal of the return or denial of the refund.

Your Rights and Policy Updates

This policy is governed by applicable Indian consumer protection laws (such as the Consumer Protection Act, 2019) and our obligations thereunder. It does not affect your statutory rights as a consumer. We reserve the right to update or modify this policy at any time; any changes will be posted on our website with an updated effective date.

If you have any questions or need assistance with a refund or replacement, please contact our customer support team with your order details. We will work to resolve your issue in accordance with this policy and the law.

Last updated: 21-08-2026